Odering
Q: How do I place an order on your website?
A: You can browse our product catalog, select the products you like, and add them to your cart. Once you have made your selections, go to the cart page and click the “Checkout” button. Follow the prompts to fill in your information and complete the payment.
Q: Can I cancel or modify my order?
A: Once an order is placed, we begin processing it immediately. If you need to cancel or modify your order, please contact our customer service team as soon as possible, and we will do our best to accommodate your request.
Q: Can I place a bulk order?
A: Absolutely. We offer special discounts and customization services for bulk orders. Please contact our sales team for more information.
Production
Q: How are your products manufactured?
A: Our products are meticulously crafted by our professional team of designers and manufacturers. We adhere to strict quality control standards to ensure that each product offers exceptional aesthetic appeal and practicality.
Q: What is the typical production time?
A: Production time depends on the complexity of the product and the order quantity. Generally, the production time for standard products is 2-4 weeks. Custom products may take longer. For our Silent Booth, the production time is approximately 30 days.
Q: Are your products environmentally certified?
A: Yes, all of our products are GREENGUARD certified, ensuring that they do not emit harmful gases, thus protecting your health.
Q: Is production started only after order confirmation?
A: Yes, we start production only after receiving an order to ensure that each product is tailored to the customer’s specific requirements.
Shipping
Q: What shipping options do you offer?
A: We offer various shipping options, including standard shipping, expedited shipping, and international shipping. Specific options and costs will be displayed during checkout.
Q: How long does shipping take?
A: Shipping time depends on your location and the shipping method chosen. Generally, standard shipping takes 5-7 business days. Expedited shipping takes 2-3 business days. For the Silent Booth, shipping takes approximately 15 days.
Q: How can I track my order?
A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check your order status in real-time on our logistics partner’s website.
Q: Is there anything special to consider about the delivery address?
A: Due to the large size of our products, we need to confirm that your delivery address has enough space to accommodate unloading and handling. Please ensure you provide detailed delivery address information when placing your order and confirm it with our customer service team.
After-Sales
Q: Can I return a product if I am not satisfied?
A: Since the Silent Booth is a custom product, we do not offer returns after the sale. Please carefully confirm your requirements and product specifications before placing your order.
Q: What should I do if there is a quality issue with the product?
A: If you receive a product with any quality issues, please contact our customer service team immediately. We will provide repair, replacement, or refund services depending on the specific situation.
Q: Do you offer a product warranty?
A: Yes, our products come with a 1-year limited warranty. The warranty covers manufacturing defects and material issues. Please refer to the product manual or contact our customer service team for specific warranty terms.
